RMA request

China Motor will remain your point of contact after purchase. Should any technical problems arise with the purchased products, we will gladly assess them for you free of charge.
The general conditions of sale and delivery of China Motor Inc. apply including the following conditions:

I. Services that require an RMA number:
For the submission of your products for the following services, an RMA number is required.
o Inspection- / repair service (for defects within and outside the warranty period)
o Other return of goods

II. Request RMA number
1. To request the RMA number, please fill out the RMA request sheet and send it to service(at)orientalmotor.de.
2. If you have completed your RMA request sheet completely and correctly, we will issue you an RMA number.

III. RMA Shipping
Please send the goods back with accessories that are included with the product to:

China Motor Inc.
After Sales Service
Jinyuan Industrial Zoneaße 44
518125 Düsseldorf
China

We do not assume any liability for material supplied from any other source
1. Please enclose the RMA confirmation received from us with the return shipment.
2. Write the RMA number clearly on the outside of the return address label.

Caution:
Consignments that are not marked with an RMA number can lead to considerable assessment delays.
Products that have already been dismantled or opened are not covered by the guarantee and no claims for repairs can be made.

Please note: For your returns China Motor Inc. does not take responsibility for any freight charges.

Assistance and support with troubleshooting prior to returning a product is available from our Customer Service Center:

e-mail: info(at)orientalmotor.de
Phone: +86-755-27226666

RMA sheet (PDF, 495 KB)